可以的。如果您需要取消或更改预约，请至少提前 24小时通知 我们的客服团队，我们将尽力为您重新安排。

Yes, of course. You can cancel or reschedule your appointment at least 24 hours in advance by contacting our customer service team. We appreciate early notice so we can adjust our schedule accordingly.

建议您提前 2至3天预约，以确保理想的时间档。如果是紧急需求，也可以直接联系我们，我们会尽力安排。

We recommend booking 2–3 days in advance to secure your preferred date and time.
For urgent requests, please contact us directly — we’ll do our best to fit you in.

会的，我们的团队会携带所有专业清洁工具和环保清洁用品，您无需准备任何物品。

Yes, we bring all the necessary professional cleaning tools and eco-friendly products.
You don’t need to prepare anything.

您可以通过 现金、转账或电子钱包 付款，清洁完成后我们的工作人员会提供付款详情。

You can make payment via cash, online transfer, or e-wallet after the service is completed.
Our staff will provide the payment details on-site.

我们的清洁人员主要是华人本地合法雇佣员工，经过严格筛选、培训与背景审核，确保服务专业与安全。

Our cleaning team is mainly Chinese local and legally employed in Malaysia.
All staff are carefully selected, trained, and background-checked to ensure professionalism and reliability.

有的，我们所有清洁员都有 丰富的清洁经验 并接受过专业培训，我们也会定期进行技能复训以保持高标准。

Yes, all our cleaners have professional experience and training in residential and commercial cleaning.
We regularly conduct skill refresh sessions to maintain high standards.

您可以通过 WhatsApp 或电话直接联系我们，我们会立即查看排程，并尽力为您安排当天或隔天的服务。

Please contact us directly via WhatsApp or call.
We’ll check our schedule immediately and do our best to arrange a same-day or next-day service.

我们一向准时到达；若因交通或天气因素造成延误，我们会提前通知您，并随时更新到达时间。

We always aim to arrive on time.
In rare cases of delay due to traffic or weather, our team will notify you in advance and keep you updated on the estimated arrival time.